Cellular Complements

Sprint it is time to wake up.

Being a cell phone dealer, I have the ability to get a lot of insight from your average everyday user on their likes and dislikes regarding various phones and various dealers. Well for the last four to six months there has been an growing anti-Sprint sentiment pulsating from their current and former customers. From what I hear, and from my brief experience with Sprint, it would almost seem like they are purposely trying to alienate their customer base. They have been losing so many customers they had to postpone their plan to phase out Nextel at the end of 2007 just to make sure they retained those customers.

The biggest complaint I hear by far is the horrible customer service. I must say that personally I have to agree. I had Sprint service for one week before I decided enough was enough. The hold time was always ridiculous no matter what time of the day I called. Also a few of the reps that I dealt with seemed unable or unwilling to help solve my issues with my phone. Which was a Motorola Q at the time. The rep who sold me the phone told me I could have Sprint TV which that phone wasn’t capable of having but it took me three customer service reps to tell me that the phone wasn’t suited for that. No problem with that, I could live that. I think watching TV on your cell phone isn’t necessarily a good idea anyway, unless you’re watching football!

Anyway I had another issue which escapes me at the moment but I had another 20 minute wait, another imcompetent rep and that was the final straw. I switched to Alltel the next day. Which I love by the way. So Sprint needs to fix its glaring problem beginning with Customer Service. Also they should relax their policy when it comes to activating used phones. They should make it easier for these new wanna be customers to come on board. But we shall see what happens.